The Senior Production/Operations Specialist brings senior operational execution capacity — not just advisory capacity — supporting the VHA Office of Clinical Informatics (OCI) in the stabilization, recovery, and Post Go-Live (PGL) operation of the Oracle Health Federal Electronic Health Record (EHR). The incumbent covers the execution and operations management dimension across training operations and value stream work, coordinating organizational activities and driving overall operations improvement in support of EHR Go-Live and PGL Operations.

• Bachelor's degree (BA/BS).
• Minimum 8 years of relevant production/operations experience.

• Experience in healthcare operations or health IT program execution, ideally in a large integrated delivery system or VHA.
• Experience supporting EHR deployment, training operations, or command-center logistics.
• Familiarity with Lean/Agile execution practices and operational performance metrics.

Additional Requirements (All Positions)

• Ability to read, write, speak, and understand the English language.
• Ability to obtain and maintain a favorable VA background investigation at the Low Risk / NACI level, including electronic fingerprinting and e-QIP submission.
• All work must be performed within the United States; remote work is performed via VA-approved remote access (Citrix Access Gateway) in accordance with VA Handbook 6500 requirements.
• Availability for occasional CONUS travel to VA Medical Centers (approximately 5-day site visits) in support of EHR Go-Live and Post Go-Live activities, as authorized by the Government.
• Proficiency with Microsoft Office 365 applications; working knowledge of SharePoint Online, Power Apps, Power Automate, and Power BI is strongly preferred per the task order Quality Assurance Surveillance Plan.