The Project Manager will provide leadership, oversight, coordination, and management support for the Veterans Health Administration (VHA) Integrated Veteran Care (IVC) Veteran Family Member Programs (VFMP) Modernization Portfolio. This position supports enterprise modernization initiatives focused on operational transformation, healthcare claims modernization, eligibility modernization, appeals modernization, Electronic Data Interchange (EDI), workflow automation, data integration, and organizational process improvement.

The Project Manager will oversee modernization initiatives across multiple operational areas including claims processing, eligibility determination, intake automation, appeals processing, benefits coordination, care coordination, pharmacy support, duty to assist, and customer service operations. The Project Manager will ensure projects are successfully delivered within scope, schedule, budget, and performance expectations while aligning with VFMP governance, modernization priorities, and operational objectives.

This role serves as the primary coordination point between Government leadership, operational stakeholders, technical teams, vendors, and contractor personnel. The Project Manager will lead project planning, execution, governance reporting, stakeholder engagement, risk management, schedule management, and implementation coordination activities supporting the VFMP Modernization Portfolio.

The Project Manager will support both Agile and traditional project management methodologies while ensuring modernization initiatives improve operational efficiency, reduce processing backlogs, support automation goals, and enhance service delivery to Veterans and beneficiaries.

Project & Portfolio Management

• Lead and manage modernization projects supporting VFMP operational transformation initiatives.
• Oversee project lifecycle activities including:
• Project initiation
• Planning
• Execution
• Monitoring and control
• Reporting
• Project closeout
• Develop and maintain Integrated Master Schedules (IMS), project plans, timelines, and implementation schedules.
• Coordinate project milestones, deliverables, dependencies, risks, and action items.
• Monitor project scope, schedule, resource utilization, and overall performance.
• Ensure projects are delivered within approved timelines and operational objectives.
• Support portfolio management activities aligned with VFMP governance standards and modernization priorities.
• Coordinate synchronization of modernization efforts, organizational change management activities, and knowledge management initiatives.

Stakeholder Coordination & Leadership

• Serve as the primary liaison between Government leadership, operational stakeholders, technical teams, vendors, and contractor personnel.
• Facilitate cross-functional collaboration among business, operational, technical, and implementation teams.
• Lead project meetings, governance reviews, implementation discussions, and executive briefings.
• Prepare and present:
• Executive status reports
• Project briefings
• Progress updates
• Risk assessments
• Recommendations
• Decision support materials
• Support stakeholder engagement and communication activities throughout project lifecycles.
• Coordinate escalation management and issue resolution activities.

Governance, Reporting & Compliance

• Ensure modernization initiatives comply with VHA governance standards, policies, and reporting requirements.
• Develop and maintain:
• Project Management Plans (PMPs)
• Risk Registers
• Action Item Logs
• Dependency Trackers
• Stakeholder Registries
• Status Reports
• Meeting Minutes
• Implementation Plans
• Governance Artifacts
• Support quality assurance and performance monitoring activities.
• Monitor contractor performance and deliverable quality standards.
• Coordinate monthly, quarterly, and executive reporting requirements.

Modernization & Operational Support

• Support modernization efforts involving:
• Claims processing modernization
• Eligibility modernization
• Appeals modernization
• EDI implementation
• Workflow automation
• Robotic Process Automation (RPA)
• Intake modernization
• Data integration initiatives
• Operational efficiency initiatives
• Coordinate implementation and deployment activities supporting modernization projects.
• Assist with operational readiness planning and implementation support.
• Monitor project impacts on operational workflows and service delivery.

Risk & Issue Management

• Identify, monitor, and mitigate project risks, dependencies, and implementation barriers.
• Coordinate issue management and corrective action planning.
• Escalate critical issues to Government leadership as appropriate.
• Support development of mitigation strategies and contingency plans.
• Track and monitor project action items and operational impacts.

Team Leadership & Coordination

• Lead contractor project teams and coordinate project assignments and activities.
• Support onboarding and offboarding of contractor personnel.
• Ensure staff compliance with training, security, and project requirements.
• Promote collaboration, accountability, and continuous improvement across project teams.
• Coordinate activities across technical, operational, and business teams supporting modernization initiatives.

Testing, Deployment & Implementation Support

• Support User Acceptance Testing (UAT), end-to-end testing, and implementation readiness activities.
• Coordinate implementation schedules and deployment support activities.
• Support operational transition and post-implementation stabilization efforts.
• Ensure modernization solutions meet business and operational requirements prior to deployment.

Education

Bachelor’s degree in:

• Business Administration
• Healthcare Administration
• Project Management
• Information Systems
• Public Administration
• Organizational Leadership
• Or related field

PMP Certification

Required Experience

• Minimum four (4) years of Federal healthcare, enterprise project management, or modernization program experience.
• Experience managing complex modernization, transformation, or operational improvement initiatives.
• Experience managing project schedules, risks, stakeholders, dependencies, and deliverables.
• Experience supporting operational or technology implementation projects.
• Experience leading cross-functional project teams in fast-paced environments.
• Experience preparing executive-level reports, briefings, and governance documentation.

• Previous experience supporting Department of Veterans Affairs (VA) or Veterans Health Administration (VHA) programs.
• Experience supporting healthcare claims processing, eligibility modernization, appeals modernization, or EDI initiatives.
• Experience supporting Federal healthcare modernization or operational transformation efforts.
• Experience with Agile, hybrid, or enterprise project management methodologies.
• Project Management Professional (PMP), Agile, Scrum, or related certification preferred.
• Familiarity with workflow automation and Robotic Process Automation (RPA) initiatives preferred.