Job Summary

Job Title: Medical Support Assistant

Department: Department of Veterans Affairs

Healthcare System: VA Health Care System

Location:  Onsite; Colorado Springs, CO 

Salary Range: $21.47, $5.42H&W

Work Schedule: Full-time

Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. 

Key Responsibilities:

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines 

• Receive and respond to incoming calls, secure messages, and Veteran inquiries 

• Conduct patient check-ins and check-outs

• Review, verify, and update demographics, insurance, and other patient data in VA systems 

• Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) 

• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments 

• Coordinate care across internal VA services and external providers when applicable 

• Maintain confidentiality and compliance with HIPAA and federal privacy regulations 

• U.S. citizenship 
• High school diploma or GED required
• Oral and written proficiency with English.
• Basic medical terminology knowledge
• Minimum of 6 months’ customer service experience
• At least 1 year of clerical, call center, or healthcare administrative experience
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)
• Ability to pass a federal background investigation and obtain Tier 1 security clearance 

Physical Requirements: This role requires the ability to stand, walk, and move throughout patient care areas for extended periods, often during long shifts. The employee must be able to lift, transfer, or reposition patients and equipment up to 50 pounds, with or without assistance, and frequently bend, kneel, reach, and push or pull wheeled equipment. The role also requires manual dexterity for tasks such as administering medication, operating medical equipment, and documenting patient care, as well as the ability to respond quickly in emergency situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.