Job Title: Medical Support Assistant

Department: Department of Veterans Affairs

Healthcare System: VA Health Care System

Location:  Onsite; Many Colorado Locations 

Salary Range: $19.23, $5.09 H&W

Work Schedule: Full-time

Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. 

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines 
• Receive and respond to incoming calls, secure messages, and Veteran inquiries 
• Conduct patient check-ins and check-outs in person or virtually 
• Review, verify, and update demographics, insurance, and other patient data in VA systems 
• Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) 
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments 
• Coordinate care across internal VA services and external providers when applicable 
• Maintain confidentiality and compliance with HIPAA and federal privacy regulations 

• U.S. citizenship 
• High school diploma or GED required
• Oral and written proficiency with English.
• Basic medical terminology knowledge
• Minimum of 6 months’ customer service experience
• At least one year of clerical, call center, or healthcare administrative experience
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute (WPM)
• Ability to pass a federal background investigation and obtain Tier 1 security clearance 
• Must be able to work MST business hours regardless of time zone 
• For bilingual roles: Spanish fluency strongly preferred 
• For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred