Artemis and Aptive are seeking a full-time Survey Task Lead with a strong background in project management, research, data analysis and survey best practices to support and execute efforts for a federal client. The ideal candidate must be a problem-solver who works well both independently and as part of a team and is comfortable receiving and implementing feedback on project tasks. This individual will play a critical role in designing, implementing and analyzing surveys to gather valuable feedback for a large customer satisfaction contract for the federal government.

The Survey Task Leader role requires a self-starter, proactive problem solver and action-oriented team player with previous experience managing a large-scale survey design and implementation, client relationships and internal teams. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude.

This is a contingent hire position.

This position is remote. However, travel for occasional in-person meetings may be required.

• Develop a survey methodology for data collection, analysis and reporting of findings related to customer satisfaction.
• Lead the development of surveys from concept to execution, ensuring questions are clear, unbiased and aligned with research objectives.
• Ensure survey projects adhere to ethical and legal standards, particularly in terms of privacy, confidentiality and Paperwork Reduction Act regulations.
• Identify key performance indicators for surveys that will measure changes in behavior, adoption and perception.
• Stay up to date with the latest research methodologies, best practices and industry trends and apply them to enhance survey design and data collection.
• Collaborate with clients and internal teams to understand research goals, provide expert guidance on survey design strategies and address client-specific requirements.
• Review and refine existing survey instruments, making recommendations for improvements in question wording, response options and overall structure.
• Assist in the analysis of survey data, providing insights and actionable recommendations based on survey results.
• Ensure the quality and accuracy of survey instruments to minimize errors and bias.
• Train and mentor junior team members in survey design best practices and methodologies.

• 8 years of experience.
• Master’s degree in related field.
• Demonstrated knowledge of survey instrument/item design and testing.
• Experience related to traditional testing of surveys, constructs and items required.
• Proven experience testing questions, wording and materials using focus groups and cognitive interviews as well as human-centered design and human-computer interaction.
• Knowledge of survey response layout format and translations, methodologies and testing.
• Strategic thinker with a forward-looking approach to marketing trends and technologies.
• Strong problem-solving skills and the ability to think critically.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortability with supporting complex client relationships.
• Ability to obtain and maintain a public trust clearance.
• Legal authorization to work in the U.S.

• Strong critical thinking, analytical and time management skills.
• Proven ability to organize, prioritize and work well with others.
• Ability to communicate thoughts, ideas and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast-paced environment.
• Ability to receive feedback from clients and implement changes quickly and effectively.
• Ability to get up to speed quickly on complex issues.
• Desire to work in a fast-paced, rapidly evolving environment.