Artemis is seeking a dedicated, forward-looking UI/UX Specialist to support digital transformation for government agencies. You will be responsible for overseeing the development and execution of strategies to enhance customer satisfaction, loyalty, and retention through intuitive, seamless, and meaningful interactions with our products, services, and brand. Your role will involve collaborating closely with cross-functional teams to drive innovation, optimize processes, and elevate our customer-centric culture.

This is a remote position with potential for occasional travel to customer sites.

• Develop and communicate a compelling vision for UX and CX aligned with the customer’s overall objectives.
• Establish strategic goals, initiatives, and performance metrics to drive continuous improvement and innovation in UX/CX.
• Provide guidance and leadership in the development and execution of UX/CX strategies that differentiate the customer’s brand and drive competitive advantage.
• Foster a culture of creativity, collaboration, and excellence within the team by outlining a comprehensive training plan as a part of the overall UX/CX operational framework.
• Possess an understanding of where the Government is heading with UX/CX/and HCD.
• Champion a deep understanding of customer needs, behaviors, and preferences through research, data analysis, and customer feedback.
• Utilize insights to identify opportunities for enhancing UX/CX and driving customer satisfaction and loyalty.
• Ensure that customer-centric insights inform product development, marketing strategies, and business decisions.
• Build a UX/CX scalable framework. Lead the development of innovative UX/CX designs that prioritize usability, accessibility, and aesthetic appeal.
• Drive the creation of user personas, journey maps, wireframes, prototypes, and other design artifacts to guide the development process.
• Collaborate closely with product management, engineering, marketing, and other stakeholders to translate user needs and business requirements into intuitive and engaging experiences.
• Work closely with all organizations (cross-functional teams and the other business accounts) to integrate UX/CX principles and best practices into all phases of program management and delivery.
• Partner with product and program managers to define product/program roadmaps and feature prioritization based on customer insights and business goals.
• Establish key performance indicators (KPIs) and metrics to assess the effectiveness of UX/CX initiatives. Establish clear and measurable short (6 - 12 months) and long term (24 – 36 months) objectives.
• Monitor and analyze UX/CX metrics, identify trends and areas for improvement, and drive initiatives to optimize performance.
• Regularly report on UX/CX performance to executive leadership and stakeholders, highlighting successes, challenges, and opportunities.

• Bachelor’s degree in design, Human-Computer Interaction, Psychology, Business, or related field.
• Proven experience (8+ years) in UX design, CX strategy, or related roles, with at least 5 years in a leadership capacity.
• Strong understanding of UC/CX principles, methodologies, and best practices. Seeking a hands-on design process/methodology expert verses a hands-off thought leader.
• Demonstrated ability to lead and inspire cross-functional teams to deliver exceptional results.
• Excellent communication, collaboration, and stakeholder management skills.
• Proficiency in UX/CX design tools, prototyping software, and analytics platforms.
• Strategic thinking, problem-solving, and decision-making abilities.
• Passion for customer advocacy and driving customer-centric innovation.
• Legal authorization to work in the U.S.
• Ability to obtain and maintain a government security clearance if required.
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• Master's Degree Preferred
• Strong critical thinking, analytical and time management skills.
• Proven ability to organize, prioritize and work well with others.
• Ability to communicate thoughts, ideas and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast-paced environment.
• Ability to receive feedback from senior-level clients and implement changes quickly and effectively.
• Existing DHS or CBP security clearance.
• Self-starter capable of working with minimal supervision.
• Ability to manage competing deadlines.
• Experience serving as the primary lead and point of contact on social media planning and engagement within a large federal agency.
• Excellent time management, creative, and problem-solving skills.
• Comfort with working in a largely remote environment.

The Office of Human Resources Management (HRM) is responsible for driving recruitment efforts for both frontline and non-frontline positions. HRM develops and executes U.S. Customs and Border Protection’s recruitment and outreach plan and ensures the agency has a continuous pipeline of qualified individuals to achieve mission objectives.