Artemis is seeking a Program Analyst I to assist in researching and analyzing issues related to the client’s mission, programs, audiences and stakeholders. The primary responsibilities include handling standard client inquiries, developing reports and materials under the guidance of senior-level Artemis team members, and playing a key role in contract activity implementation. While the Program Analyst will be expected to contribute to a variety of communications, change management and training tasks, the ideal candidate will have a passion for and demonstrated experience with social media content creation, as that will be the primary focus of this role. The Program Analyst will also contribute to the design and delivery of all project activities, including assessments, due diligence, quality assurance, training design and delivery, stakeholder coordination and engagements, and research and analytics.

This is a contingent hire position.

This position is remote. However, travel for occasional in-person meetings may be required.

• Develop comprehensive social media content calendars and content for a variety of channels (e.g., Facebook, Twitter, Instagram, YouTube).
• Ensure social media content and other communications deliverables adhere to federal plain language standards as well as VA and client branding and writing guidelines.
• Develop detailed summary reports highlighting social media content performance and recommendations to optimize campaigns.
• Assist in researching and analyzing issues related to the client’s mission, programs, audiences and stakeholders.
• Manage standard client inquiries and develop reports and materials under the guidance of senior-level Artemis team members.
• Play a key role in contract activity implementation.
• Contribute to the design and delivery of all project activities, including assessments, due diligence, quality assurance, training design and delivery, stakeholder coordination and engagements, and research and analytics.

• 3 years of experience in a related role.
• Bachelor’s degree in a related field.
• Demonstrated experience developing social media content, preferably for federal clients.
• Understanding of leading communications and plain language best practices.
• Ability to develop summary reports outlining communications campaigns results and make strategic recommendations to improve content performance.
• Demonstrated experience in researching and analyzing client missions, programs, audiences and stakeholders.
• Proven ability to manage standard client inquiries and develop reports and materials.
• Experience contributing to contract activity implementation.
• Strong problem-solving skills and the ability to think critically.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortability with supporting complex client relationships.
• Ability to obtain and maintain a public trust clearance.
• Legal authorization to work in the U.S.

• Strong critical thinking, analytical and time management skills.
• Proven ability to organize, prioritize and work well with others.
• Ability to communicate thoughts, ideas and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast-paced environment.
• Ability to receive feedback from senior-level clients and implement changes quickly and effectively.
• Ability to get up to speed quickly on complex issues.
• Desire to work in a fast-paced, rapidly evolving environment.

The Veterans Benefits Administration (VBA) is responsible for administering programs that provide financial and other forms of assistance to Veterans, their dependents, and survivors. VBA’s Office of Automated Benefits Delivery (ABD) is focused on leveraging data and using technology to automate administrative tasks and workflows to enhance claims processing efficiency, prevent backlogs and address employee burnout.